FAQs

All foreign travellers arriving in Singapore (excluding Singapore Residents) can purchase this policy.

Singapore Resident means Singapore citizen, Singapore permanent resident, a holder of a valid work permit, employment pass, dependant’s pass, long-term visit pass, S pass or student pass issued by the authorities in Singapore.

This policy provides cover for up to 90 consecutive days from the date of arrival in Singapore.

Yes, you can purchase an individual policy for your child if he/she is at least 1 day old.

No, this policy only provides coverage for COVID-19 related conditions.

No, there is no age limit to purchase this policy. No, you will be covered under the policy regardless of your age.

You will receive your policy via email upon successful online application.

You may contact our Customer Service Hotline at +65 6398 8776 (Mondays to Fridays, 9.00am to 5.00pm, excluding Public Holidays) or via email at Travel.SG@Chubb.com.

If you require any emergency assistance, you can call the 24-hour Chubb Assistance Hotline at +65 6836 2922.

You can submit your claim online via the Chubb Claims Centre

• Ensure you have all the required documents ready for submission
• Submit your claim online and attach all supporting documents required

Upon submission of claim, you will receive a claim reference number via email which you can use to track the progress of your claim.

If you require any assistance on claim submission, you can contact our Claims Team at TravelClaims.SG@chubb.com.

Important Note: Please note that your claim must be submitted within 30 days from the date of the event giving rise to your claim.